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Email support
Send us a message and we will get back to you within one business day. Include your license key and browser version for faster resolution.
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Chat on WhatsApp →Community
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Join Discord →Documentation
Step-by-step guides covering installation, capturing feedback, prompts, retesting, and team management.
Browse docs →Common questions
I installed the extension but the pin button does not appear. What do I do?+
Make sure the LoopBack side panel is open by clicking the extension icon in your toolbar. If you are on a chrome:// or edge:// page, the extension cannot inject content - navigate to a regular http/https URL and try again.
My license key is not being accepted. How do I fix this?+
Double-check that you are pasting the full key including all four segments separated by dashes (LBCK-XXXX-XXXX-XXXX-XXXX). If the error persists, clear the extension storage from Settings → Advanced → Reset and try again. Still stuck? Email us.
Can I use LoopBack on multiple computers with one license?+
Pro licenses cover one seat (one browser profile). Team licenses cover five seats. If you need to transfer a seat, go to Settings → License → Deactivate on the old machine before activating on the new one.
Where are my screenshots stored?+
By default, screenshots are saved to your browser's Downloads folder under a loopback/ subdirectory. You can change the save path in Settings → Storage.
Does LoopBack work with local dev servers behind a VPN?+
Yes. LoopBack runs entirely in the browser and does not make outbound requests to external servers when you are in offline/local mode. VPN configuration has no impact.
How do I cancel or get a refund?+
We offer a 30-day no-questions-asked refund. Email loopback@promise.codes with your order number and we will process it within 2 business days.